Legal
Subprocessors
These are the third parties who may process customer personal data on our behalf. We notify all customers of material changes at least 30 days before a new subprocessor is engaged.
| Vendor | Purpose | Regions | Data | DPA |
|---|---|---|---|---|
| Amazon Web Services | Primary cloud — compute, storage, networking | us-east-2, eu-west-1, me-south-1 | All customer data at rest | Signed |
| Google (Gemini / Vertex) | LLM for Caleb SDR conversation brain | us-central1 | Call transcripts (during call only, not retained) | Signed |
| Retell AI | Outbound voice call routing + TTS/STT for Caleb | US | Call audio (retained 90 days in Retell), lead metadata | Signed |
| HubSpot | Customer Relationship Management | US | Lead names, emails, phone, call outcomes | Signed |
| Stripe | Payments — we do not store card data | US | Billing contact info; no card numbers on our infra | Signed |
| Vercel | Marketing site hosting (cloudpeaksystems.com) | Global Edge | Marketing-site visitor logs | Signed |
| PagerDuty | On-call rotation | US | On-call engineer identifiers | Signed |
| Zendesk | Customer support ticketing | US | Support ticket content, customer contact info | Signed |
| Sentry | Error telemetry — scrubbed of PII | US | Error stacks, no customer content | Signed |
| DataDog | Infrastructure observability | US | System metrics, no customer content | Signed |
Subscribe to subprocessor change notifications: email privacy@cloudpeaksystems.com with subject line "sub-notify subscribe."