Our ROI calculator on /roi-calculator is backed by measured data from 24 pilot customers between January 2023 and December 2025. Here's the math.
Pick-time savings. Across the 24 pilots, the median improvement in pick time between legacy (paper or Fishbowl-desktop) and CloudPeak Operate was 18 seconds per pick. Range: 11 to 27 seconds. We use 18 in the calculator because it's the median; your savings may vary based on SKU complexity, warehouse layout, and picker experience.
Stock-out reduction. The 24 pilots reduced stock-out rate by a median of 42%. The mechanism: cycle-count discipline + reorder-point automation + lead-time telemetry. Every percentage point of stock-outs costs ~0.8× median order value in margin (factoring lost orders, emergency air freight, and customer credits). We use 0.8× in the calculator; customers in perishables report higher, customers in industrial supply report lower.
Cycle-count hours saved. We measure this directly in the product — wave-based cycle counts replace full physical counts. Measured savings averaged 2.2 hours per week per warehouse.
What we DON'T include in the calculator. Reductions in shrinkage (too variable), improvements in on-time delivery (depends on carrier choice), and revenue lift from better availability (measurable but noisy). We think it's more honest to leave these out.
Operate-tier cost used in payback. $12,490/year plus $4,500 one-time implementation = $16,990 in year one. The calculator uses that as the total first-year cost.
If anything in the calculator looks wrong for your situation, our AE will rebuild it on the discovery call using your actual operational numbers.